FAQs
Ordering
What if I want to speak to someone?
What if I want to speak to someone?
No problem — we’re here to help. You can contact us by live chat or phone if you have any questions before or after placing an order.
Whether you need help choosing the right gaming PC, checking delivery options, understanding a product specification or getting support with an existing order, our UK-based team will be happy to help.
What is the Returns Policy?
What is the Returns Policy?
We offer a 30-day no-quibble cancellation and full refund policy.
If you change your mind, just contact us within 30 days of receiving your order and we’ll explain the next steps. Once the item has been returned to us, we’ll process your refund as quickly as possible.
Shipping
What countries do you ship to?
What countries do you ship to?
We offer free delivery to mainland UK addresses.
We can also ship to Northern Ireland, Ireland and most of mainland Europe. Shipping costs and options may vary depending on the destination and the item ordered.
If your country or delivery option does not appear at checkout, please contact us and we’ll be happy to provide a shipping quote.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 2-4 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 48 Hours from when we receive the item(s).